Inbound Mail Processing
Improve ticket response time
Reduce support time and cost
Better ticket & email management
1. Create Tickets From Emails
Quick and easy. Your customers won’t have to reach a web form to create tickets.
2. Add Incoming Emails As Replies
So that your customers and staff can communicate right from their mailboxes
The incoming mails are parsed and added as reply to respective tickets
3. Mailbox Folder Selection For Creating Tickets
So you can specify incoming mails for which folder should be converted into tickets
Helpful when you don’t want every mail to converted into tickets
4 Multiple Mailboxes Support
Configure multiple mailboxes for creating tickets for your different products
5. Blacklist Incoming Emails
Blacklist the emails addresses that are trying to spam your helpdesk.
6. Filter Incoming Mails With Adult Content
The mail notification with adult content are not sent to staff
that have setting enabled to filter these mails.