The Helpdesk dashboard is a collection of useful widgets. The Helpdesk dashboard looks similar to screenshot below:
1. Welcome Widget
The welcome widget consists of quick links that helps you get started with Helpdesk. The links are for settings, adding support ticket, setting up attributes and adding teams.
2. Tickets by Status
Shows the number and percentage of tickets answered , archived and unanswered.
3. Daily Tickets
This is a chart which shows Unanswered, Answered and Archived tickets.
4. Tickets by Products
Shows the number and percentage of tickets created per product.
5. Work Load
Shows the number of Unanswered , Answered and Archived tickets per staff members in a tabular format.
6. Ticket conversion from sales
7. Top Customers
8. Screen Options
The dashboard presents you a quick reports of the tickets in the helpdesk system in various formats.
These reports are presented in form of widgets, which can be activated or deactivated from the screen options tab on the top right of the screen.