The Helpdesk Inside WordPress
1. WordPress Advantage
All admin UI interfaces, access roles, search and filters are similar to WordPress.
So a user familiar with WordPress will find Helpdesk instantly recognisable and easy to use.
2. Easy Digital Downloads Integration
Ticket information available on Payment History, Customers and Downloads sections.
Quick and easy options for creating tickets for your customers.
More About Easy Digital Downloads Integration
3. WooCommerce Plugin Integration
Tickets info integrated with the Orders and Products section
So you never have to spend additional time to map your sales and tickets data
More About WooCommerce Integration
4. Email & Web Interface Support
To provide support to customers via e-mail or via web. You can also do web+email support.
Staff can see customer’s purchase history, can exchange internal notes and can do HTML/markdown replies
5. Reports & Analytics
To measure your customer’s satisfaction and the performance of your support team.
The helpdesk reports and ticket filters will help you make more informed decisions and hence better returns
Awesome. I like this Helpdesk!
100% GPL
More Features
Notification Emails
Select the events for which you want to send emails to customers and staff
Reply Via Email
Customer and staff can reply to mails which are automatically added to the ticket
Create Tickets From Emails
Create tickets from emails coming from integrated mailboxes
Easy Setup
Setup wizard will help you to configure Helpdesk within minutes
Auto Responders
Lets your customers know when your team is not available
Gravity Forms Importer
To import all your current form’s entries into helpdesk
Staff Only Replies
Useful when your team wants to share something between themselves on a ticket
Frontend Form
Frontend form for customers to submit a ticket
Favorite Tickets
Staff can favorite the tickets to see them on top of ticket listings
Team Management
Assign admin, managers and executives for your support teams
Unlimited Staff, Unlimited Tickets,
No Monthly Charges
Have Questions? Please email us at [email protected].