Upcoming Features
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Customer Rating
Customer can rate the quality of support they have received
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Ticket History
A timeline view of every activity on a ticket
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Ticket Escalation
Auto-escalate tickets based on admin preferences
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Auto-Reminders
Auto-escalate tickets based on admin preferences
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Email Templates
Set the content you want to send in the email notifications
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Dedicated Teams
Dedicated teams to handle support for different products
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Ticket Summary Mails
Set daily/weekly ticket summary mails to staff & admin
Looking for any specific feature or integration? Please email us at [email protected].