Based on the settings, a new ticket will be created:
- When a user sends a mail to designated (set up) mail box (See section 7.3 for details)
- When a user submits a support web form (See section 7.1 for details)
- When a user submits an entry to a synced Gravity form (See section 7.6 for details)
All the newly created tickets will have the default asssignee as configured in the settings.
All the tickets will have ‘Unanswered’ as the default status. More details about the ticket workflow in next section.(See section 3.3 Ticket Workflow for details)
Notifications on Creation
When a new ticket is created, the notifications are sent based on the settings.