Easy Digital Downloads Integration
1. Ticket Summary on Order Details Page
See all the tickets created by a customer on the order details page
The yellow highlight shows which ticket is created for that particular order
2. Customer Purchase History on Ticket
Upfront section to see the purchase history of the customer
Now you don’t have to reach your EDD dashboard or mails to see what your customers have bought
3. Tickets Count on All Downloads Section
So you can know how many tickets are being created for each of your downloads/products
A click on ticket count will lead you the ticket listings for respective download
4. Ticket Count for Customers
To see how many tickets have been created by each customer
5. Easy Options for Customers to Create Tickets
Customers have quick and easy options to create tickets from Download History
6. Ticket Listing
On the front end customers & staff can see all the tickets created by them or assigned to them
on yoursitename.com/ticket URL.
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More Features
Easy Setup
Setup wizard will help you to configure Helpdesk within minutes
Reply Via Email
Customer and staff can reply to mails. These replies are automatically added to the ticket
Create Tickets From Emails
Create tickets from emails coming from integrated mailboxes
Notification Emails
Select the events for which you want to send emails to customers and staff
Auto Responders
Lets your customers know when your team is not available
Adult Content Filters
Disable email notifications for the ticket with adult content
Staff Only Replies
Useful when your team wants to share something between themselves on a ticket
Frontend Form
Frontend form for customers to submit a ticket
Staff Only Replies
Useful when staff wants to share something between themselves on a ticket
Favorite Tickets
Staff can favourite the tickets to see them on top of ticket listings
Team Management
Assign admin, managers and executives for your support teams
Blacklist People
Blacklist the people whom you don’t want to access your Helpdesk