Helpdesk Email Notifications
Improve response time
Eliminate chances of missed replies
Reduce chaos
1. Concise Emails
So that your staff and customers never loose the context of the ticket.
Each ticket has quick link to web interface of the ticket.
2. Events Based Email Notifications
Select events for which you want to notify your customers and staff
3. Auto Responder Emails
So your customers know the response time when they send tickets during off hours or weekends
You can customize the content of the responder mail
