Ticket Web Interface
Simpler ticket management
Easier communication between staff
Great options to format replies
1. Easy Ticket Editing Options
Simple dropdown options for updating ticket’s status, assignee and product.
2. Add People On Tickets
Customers can add their developers or colleagues on tickets.
3. Staff Only Communication
So your staff does not have to use mail or chat to discuss a ticket
With a tabbed interface they will never mix up between private and public reply
4. Emails Syncing With Tickets
Your team can see every reply, including email replies on the web interface
No more going back and forth in the mailbox to find a reply
5. Markdown & HTML Support With Preview
To make sharing of code snippets, block-quote formatted replies easy. Really easy.
The preview feature will make sure that they see how their reply will look
6. Customer Purchase History on Ticket
Upfront section to see the purchase history of the customer
Now you don’t have to reach your dashboard or mails to see what your customers have bought
