Introduction

Setup a highly customized Helpdesk for your customers right into your WordPress dashboard. Aimed to streamline your support with a smart and robust ticket management, seamless email reply features, reports and team management – rtBiz Helpdesk is your new Happiness manager.

Who can use this manual?

This manual is primarily for the Helpdesk admins/owners.

What does it includes?

The manual covers the step-by-step guide to set up this Helpdesk plugin; introduction of all the entities like tickets, statuses; introduction to reporting features; and other related aspects.

Are their any prerequisites before reading this manual?

Yes, you just need to know a little about the WordPress roles and capabilities.

What level of WordPress knowledge is needed to work with this manual?

Only moderate level of WordPress knowledge is required. The manual aims to be as simple as possible.

How to use this manual?

This manual is divided into various topics and sub-topics. All these topics are listed on the left-pane. You have to find the related topic and ‘click’ to read more about it.

How to get information that might be missing in this manual?

Please reach our support forum at https://rtbiz.io/premium-support/ and send query to our support team. They too are using this Helpdesk plugin to handle your requests. 🙂