Helpdesk is perfect for teams – big or small ones. You can set teams to manage customer support tickets.

Click on Teams sub menu under menu item Staff to open the Teams page.The Teams page looks similar to the screenshot below


A) Name

This column shows the names of the added teams.

B) Description

This shows the team descriptions.

C) Staff

This shows the number of staff members who are part of the teams.

D) Email Address

You can add email address for the team here.

Add New Team

You can add a new team by filling out the fields as shown in the screenshot below. Entering the Name for the new team is mandatory.