There are three statuses for a ticket that the current version of Helpdesk supports:
1. Unanswered
This status represents that a ticket has not been replied by staff. This can be a new ticket or a ticket without a staff reply.
2. Answered
Represents that a ticket has been answered by staff.
3. Archived
Represents that a ticket has been resolved by staff.
Note: The new versions of helpdesk will have provision to create custom statuses.
