Backend reporting
The staff members with access to Helpdesk backend can sort and filter the tickets based on Dates , Ticket Status , Assignee , Ticket Authors, Products, Teams and more. (See Section 3.6 for details)
Filters
(See Section 3.6 ticket Listing UI for details)
Click on links for filtering
i. Go to the Tickets section
Navigate to the ticket listing page by clicking Helpdesk -> Tickets
ii. Click on Customer’s Gravatar to check the tickets connected with that customer
iii. Click on Staff’s gravatar to see all the tickets where that staff member is involved
iv. Click on Products to filter tickets by Products.
Dashboard Widgets
Authorised Staff members can check ticket statuses in different formats as shown below :
(Refer 1. Dashboard for details)