rtBiz

Tag: helpdesk

  • Get More from Connected Mailboxes in rtBiz Helpdesk

    Get More from Connected Mailboxes in rtBiz Helpdesk

    We have just rolled out a rtBiz Helpdesk update. Over the past month, we have taken some customer feedback and have added some useful and helpful features to rtBiz Helpdesk. Additionally we have even enhanced some of current features for a better user experience.

    Select Assignee and Product for every Mailbox

    The Helpdesk admin can now select an assignee and product for tickets created from mailbox emails. This means, now you can add multiple mailboxes for your different products with dedicated assignee for each of them.

    rtBiz helpdesk mailbox selections

    Outgoing Mailbox Selection

    This is an enhancement that will be really helpful when you have multiple mailboxes configured and want to have same mailbox to send emails from which incoming mails are coming from. Previously, all outgoing mails had pre-defined global e-mail address.

    Customer Name on the Ticket Listing

    Now in the ticket listing, your staff can also see the customer who has created the ticket. This will make it easy if staff wants to find ticket of any customer.

    rtBiz helpdesk ticket listing

    Other Updates

    Some updates under and just above the hood to improve performances. Plus some really subtle UX updates to the ticket interface.

    Have Suggestions?

    Reach out this link and submit the features you would like us to implement https://rtbiz.io/idea/.

    Links: rtBiz Helpdesk | Demo | Buy Helpdesk

  • Introducing the Helpdesk inside WordPress

    Introducing the Helpdesk inside WordPress

    rtHelpdesk-logoAt rtCamp, we sell WordPress products and over the last few months, we have been working on improving how we give support to our premium customers. A big part was to create a solution inside WordPress, so our developers who gave support did not have to use a 3rd party solution.

    Today, the project is mature enough for us to proudly introduce it as a WordPress premium plugin.

    Who might like to use rtBiz Helpdesk?

    If you have a WordPress site, run an e-commerce business using WooCommerce or EasyDigitalDownload and want to have a Helpdesk plugin that integrates with your product list, order numbers and customers – rtBiz Helpdesk should interest you.

    Get the WordPress Advantage

    You can install rtBiz Helpdesk Installation on your WordPress Dashboard, just like any other plugin. It has a easy setup wizard will make this installation quick and easy.

    rtBiz-WordPress-dashboard

    Almost everything about this plugin has the WordPress feel to it. So if you are familiar with WordPress, you will find all features and interfaces extremely easy to recognise and work with.

    Integrate WooCommerce and EasyDigitalDownloads

    rtBiz-WooCommerce

    rtBiz Helpdesk seamlessly integrates with various sections of these two plugins. So as an Admin you will find ‘tickets’ references across various backend sections.Your customers will have quick options to create tickets and see the ticket they have created.

    Handle Tickets at the Front End

    rtBiz-UI-Frontend

    Replying to questions or tickets created by your company becomes a lot easy when your support staff can simply use the front end of the ticket instead of the dashboard.

    Also you can add others to the ticket, write a comment thats available only to the staff along with seeing a summary of the customer’s purchased products.

    Email Support

    rtBiz-mail

    You can configure multiple mailboxes for different products, enable reply via email and tickets can be created using a particular email address and email notifications on tickets are created.

    Unlimited staff, unlimited customers, unlimited tickets

    rtBiz-users

    You can add any number of users to this Helpdesk. There are no upper limit for  number of tickets, customers or products.

    See the complete list of features here.

    Pricing and Demo

    The introductory price is $19 USD for a single site license. The costs includes support. Try out rtBiz Helpdesk at the Demo website.

    Links:  Buy Now | Demo